A SENSE OF WONDER TERMS & CONDITIONS
Please read these terms and conditions. They apply to all products/services listed on our website and anyone that orders from our company are bound by these terms and conditions. We reserve the right to change these terms and conditions with or without notice.
We are only able to provide our products/services to those residing in the UK. If you reside in countries outside of the UK and would like to order, please contact us via to discuss options.
We offer a range of sensory boxes / fidget kits which vary according to age. If you have a certain request, we will try and tailor items to suit, but colours/items may vary.
From the moment of purchase, our aim is to have your order dispatched within 3-5 days, but during busy periods this may increase. We use Royal Mail for all postage, and we cannot be held responsible for any delays or non-receipt outside of our control, although we will do all we can in order to assist with any issues that may occur regarding delivery. If an item goes missing or is damaged during delivery, customers will need to follow the Royal Mail’s claim compensation process. It is the customer’s responsibility to ensure that the delivery address is correct when ordering, and by ordering you agree that any orders not received due to this is down to the fault of the customer. We include our return address on all boxes, and if a box gets returned to us through failure to deliver, we will endeavour to contact the customer and resend, however the customer will be required to cover the cost for postage (plus Paypal fee if required) again. If any item is not delivered/received due to the fault of A Sense of Wonder, we will work with you to resolve the issue and replace items where required.
Our website is available to you to find out more about sensory play and the products/services we offer, and allows purchases to be made. Everything on our website is copyrighted and cannot be used to benefit another business. We reserve the right to refuse service and/or cancel orders at its discretion.
A Sense of Wonder respects the privacy of its users. By using the Service, you consent to our collection and use of personal data. A Sense of Wonder takes payment for goods that you purchase through the Wix website service, but we do not have access to your specific credit/debit card details. From time to time, our prices may change. Any orders already placed will be honoured, but any new orders will be taken at the new price. We may change our prices at any time.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. If you wish to cancel once receiving your order, then on receipt of the item by A Sense of Wonder (in the same condition that it was received, with the customer covering the return postage costs), we will full refund the order minus P&P charges. If the item you receive is faulty or not as described (e.g. items missing or the wrong items sent) due to the fault of A Sense of Wonder, then we will replace any items at our expense. (At times evidence of faulty items may be required in the forms of photos.) Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy. Products that have been received without purchase (e.g. won through competitions/promotions/raffles) are exempt from this. Custom made items are also exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of A Sense of Wonder.
Any order that you place may be cancelled by us at any time prior to dispatch. In the event of this happening, no contract for that or those orders, will exist between A Sense of Wonder and you and you will be notified of the cancellation and the reason for the cancellation.
Your use of our products/service is at your sole risk. The items within our sensory boxes from A Sense of Wonder are not sold as toys or teethers, but rather as educational
items and therefore, they must always be used under adult supervision. All items should be checked thoroughly before each use, and items discarded is they break or deteriorate. Babies should not be allowed to place bells or ribbon within their mouths. The colour and sizes of items may vary from the pictures shown. We reserve the right at any time to remove any items from the site.
Due to the nature of sensory play some items within our sensory boxes do not come CE marked. Please note, that we DO NOT advertise our sensory boxes as toys. We strongly advise that you read through our website carefully and the products/services that we offer (and their contents) prior to purchasing to enable you to decide whether it is suitable for your child. Legislation under the Product Safety and Metrology etc. (Amendment etc.) (EU Exit) Regulations 2019 Act; “SCHEDULE 1 PRODUCTS THAT ARE NOT TOYS, para 14 states:
“Products intended for use for educational purposes in schools and other pedagogical contexts under the surveillance of an adult instructor, such as science equipment.”
For more information please visit:
A Sense of Wonder makes no warranty that the service, products and boxes will meet your requirements or expectations. You understand and agree that we will not be liable for any direct, indirect or consequential damages as a result of using the Service. Nor will it be liable for the cost of your procurement of substitute goods for any reason including but not limited to, the non-arrival of an expected box or your inability to access the Service due to a Service failure.
By accessing our website, you agree to our Terms and Conditions. If you do not agree to these Terms and Conditions, you must exit our website immediately.